Windows hello not working windows 11 dell Use the following criteria to determine if this issue affects you: You have a Latitude laptop from the xx50 series that uses the Meteor Lake Central Processing Unit (CPU) Jul 14, 2022 · Hello. Then open Explorer and navigate to the following path. The fingerprint reader was working fine at first, but now it appears to not be working with windows hello. Select Windows Hello PIN. Face recognition is now working for me in Windows 11. Any help available appreciated. The Walk Away Lock and Wake on Approach features do not work on computers that support an S3 sleep state. . Oct 25, 2023 · 2023-10 Cumulative Update for Windows 11 Version 22H2 for x64-based Systems (KB5031354) updated n installed on 11-10-2023. Feb 19, 2023 · Hello, I'm Felipe and I'm an independent Community Expert, and I'll do my best to help you. Right-click Start > Run. The Windows Hello application is not working on this Latitude laptop . From the getgo this laptop has given me all sorts of problems. Windows 11 Home . While there check for the latest Chipset, BIOS, Sound, Network, USB3, Bluetooth and all other drivers to compare with the version/date installled for that device in Device Manager reached by right clicking the Start Menu. Sep 28, 2022 · 4) Update your drivers from the PC maker's Support Downloads webpage for your exact model. After shutting down the laptop and opening up again, the screen comes up with the time and a background picture.   The two red IR do Nov 24, 2022 · My machine automatically updated to Windows 11 22H2 10 days ago. Windows Hello is also not recognising my face 70% of the time. It was working totally fine before. Aug 12, 2022 · Windows 10 Hello Facial Recognition is more secure than most of the facial recognition technologies used on devices these days and it requires a webcam with Infrared capability I checked the specification for the Dell Inspiron 14 5410 on the Dell Support website, that laptop has a standard HD webcam that does not have Infrared capability. Aug 30, 2018 · Hi Mark. dat” files from the folder in step 2. The MSI is starting Windows just fine, but on the Dell, today when I went to log in, the on These versions of the Windows operating system do not support (Enhanced Sign-In Security) ESS on a MIPI Camera. For example, Windows Hello face recognition may no longer work if it was supported by the camera manufacturer's driver using custom USB extensions not supported by the in-box driver. I wasn't able to log-in using Windows Hello and the camera app wasn't working either. Try to sign into Windows using the fingerprint Dell Qualcomm laptop users may experience that Window Hello Facial recognition fails to log in to windows 11 and prompts Something went wrong, please sign in with your pin. Aug 11, 2023 · Windows 11 - Windows hello PIN and Camera face recognition do not work, for both of them, when reaching the final step, the window closes before saying completed, and nothing happens. Even though the display is closed and a thunderbolt dock is attached with two displays - the system doesn't seem to know that the cover is closed. The face recognition was working properly in Windows 10, before the format. Click Apply > OK. a. Fix-4 Turn Biometrics ON (For Windows Pro users Only) Press Windows key + R together from the keyboard. I didn't have to restart, but you may have to. If it is set up, choose "Remove this sign-in option". I removed my face data from Windows Hello and tried to set it up again. But, Windows facial recognition worked just fine with Windows 10. My Windows Hello ( Fingerprint/Face Recognition) has stopped working after I changed my user account to administrator. Then, Click on Biometrics. Sep 27, 2024 · Hi everyone, Dell has released an article addressing the issue with the fingerprint reader not working after a recent Windows update. Sep 29, 2023 · I Love Windows, but Can't Ignore These 9 Huge Annoyances in Windows 11 Why I Prefer Windows File Explorer Over macOS Finder I Ditched Microsoft Phone Link for This App (And I’m Not Going Back) Dec 5, 2022 · Fix Windows Hello Fingerprint Not Working in Windows 11. Feb 25, 2023 · Hello, I have a Dell Inspiron 5579 and I have been trying to get Windows Hello to work for months. 1. Expand the Biometric devices category, and then right-click the Windows Hello Face Software Device driver and select Uninstall device. My PC is updated, both from Windows Update and Dell Update. on windows 11 its working very unstable at logon screen, when i wake up my laptop - it works from time to time - when logging with different method (PIN) - in other applications or in settings (adding second or third fingerprint) - all works :-\ Currently i have an issue with my fingerprint sensor. If it is not set up, choose Setup and complete set up. (Windows Hello Icon does present, but the fingerprint scanner seems like being turned off) thus I had to reboot the PC each time I want to re-enable the fingerprint. And that is what we will discuss in detail in this article’s ensuing section. Fix Windows Hello Not Working on Windows 11 When Windows Hello stops working, you are back to using inconvenient methods like a PIN or even worst Microsoft account password to authenticate your identity. The option to add a finger or remove the fingerprint are greyed out and not clickable. Is the Dell XPS 8950 with Windows 11 Pro not compatible with Windows Hello. Windows Hello enables facial recognition using the infrared (IR) camera of your computer running Windows 11. Sorry to hear you’re experiencing problems. For more information about Windows Hello and biometric login, refer to KB article What is Windows Hello and How to Set it Up in Windows 11 and Windows 10. Install updates manually. Restart the biometric service. I went to Settings | Accounts | Sign in Options and Face Recognition (Windows Hello) was available. I also ran “Sfc Jan 12, 2025 · I didn't consider that it was running the update in the background and only needed time to finish the process. Dec 11, 2021 · Fingerprint scanner not detecting finger when trying to setting up windows hello fingerprint recognition on Windows 11 Hi, so all of sudden my fingerprint not detecting when I'm signing in. After this, check to see if you can set up Windows Hello Dec 9, 2024 · It may not be listed under the name you are looking for, and may be in a software bundle. The solution offered doesn't work. If you're experiencing issues with Windows Hello, I suggest resetting it. CAD software and Rendering, yes. Then delete the folder named NGC. Also the Recovery environment will open but the F1 and F8 options do not work and after pausing revert back to the Recovery menu without doing anything. If your Goodix Fingerprint driver still refuses to work as intended on Windows 11 then you might be facing issues specific to your device. The laptop has an IR camera for Hello, but Windows just recognizes it as just a normal camera. For more information about Windows Hello, refer to KB article: What is Windows Hello and How to Set it Up in Windows 11 and Windows 10. Dec 17, 2024 · I have the same problem. Ensure that all Chipset drivers are properly installed (Intel chipset device software and Integrated Sensor Solution driver). Completed the following steps: Attempted to reconfigure existing setup, could not proceed past the "Make sure your face is centered in the frame" Aug 27, 2024 · When I first installed the camera everything worked. Go to Start > Settings > Accounts > Sign-in options 2. Go to Security tab and grant yourself Full Control then delete NGC folder 4. Jun 21, 2022 · Here are the ways to troubleshoot Windows Hello not working on Windows 11. The infrared part of my camera has stopped working. Thank you. 1), follow these steps: 5 days ago · NOTE: Windows 11 and Windows 10 automatically detects and installs the Webcam drivers. Delete the old database. You can experience a problem with logging in using the Windows Hello features on your Latitude laptop. I will attach the System Information as requested, an I hope this will help you. I bought a brand new Lenovo X1 Carbon Gen 12 last month and when the system updated to Windows 11 24H2 the camera stopped working. Method 3 : Remove PIN and add it again. Now, Go to Windows Components. Cause: The problem is due to an expired digital signature in the Broadcom ControlVault driver included in the recent Windows update, which affects the fingerprint reader functionality on certain Dell Latitude and Precision laptops. Option 1. com/c?o=21273123&m=17686&a=498500&aff_sub1=O7ya1IyuskY&aff_sub2=Native| Try PC HelpSoft Driver Updater here: https://store. Based on the description provided, it seems that you are unable to use the Windows Hello PIN or FingerPrint Sign-in Option on the Lock screen. Feb 14, 2023 · The Windows Hello fingerprint recognition is one of the quickest and most efficient sign-in options for PC or laptop users. Oct 7, 2024 · I have a Dell XPS-8960 desktop and an MSI GS76 Stealth laptop, both running Windows 11 Pro latest update. Still not sure why Windows Hello, doesn't work under 24H2 as did under 23H2. Nov 21, 2024 · Errors like this highlight the delicate relationship between Windows Hello, system files, TPM, and updates. Well that is gone now and still no facial recognition. Once uninstalled, reboot your computer to see if the Windows 11 he Oct 13, 2022 · I currently have this version of windows installed:  Edition Windows 11 HomeVersion 22H2Installed on ‎2022-‎10-‎05OS build 22621. Please follow the steps mentioned below: Press Windows key + R, to open Run dialog box. Barbara Dec 29, 2020 · 9. 1), follow these steps: Windows 11: We Couldn't Find A Camera Compatible With Windows Hello Face On Windows 11, Fix Windows Hello Facial Recognition Not Working Windows 11Link: http Aug 20, 2015 · Hi, I recently installed Windows 10 Pro 64Bit on this Dell Latitude E5540 laptop but can't get the fingerprint working. The camera works but not with Windows Hello. It still doesn't work. For a short time it looks like they pop-up-windows is loading, but then I am kicked back to the windows-login-page without the possibility, to use web-sign-in. C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft. Everything else with the camera works. also have dell xps 17 which i be;leive has same camera and thats ok Windows updates can support your Windows operating system in many ways. msc and click on OK. Jan 4, 2025 · Open Windows File Explorer -> Navigate to “ C:\Windows\System32\WinBioDatabase ” -> Copy the files in this folder to another place for backup. Dec 20, 2021 · This web page may help and there have been a number of posts regarding webcams not working in Windows 11. This article explains what Windows Hello Face is and how to enable or get rid of it, should you choose to. pchelps Mar 25, 2023 · (I'm copying my post from the Microsoft forum, as they sent me to Dell). I also un- and reinstalled the Windows Hello driver (device manager) and the Windows Hello optional feature. 1055,A14) from Dell E5540 Support and Drivers page. The following Microsoft article takes you through how to setup Windows Hello on a laptop running Windows 11: Configure Windows Hello Mar 2, 2024 · I have windows 11 Dell laptop that is brand new, it has all the recent updates, but the option for facial recognition is not available. Hence, apply the following steps to resolve it quickly on your PC. ArifAhmed2, I've been having a similar issue with my computer and the 1909 update, but I can't use my fingerprint. 1), follow these steps: In Windows, search for and open Check for updates. I sent that laptop back and they sent me a new one. All greek to me. As I said, I run Windows Hello on multiple other computers over the years, including my desktop computer using a Logitech Brio webcam and I have never had this happen. However, I'm afraid the methods did not work. Common Issues with Face Recognition. Image or video shows artifacts and flickering, possibly due to interference from LED or Florescent light sources. The MSI is starting Windows just fine, but on the Dell, today when I went to log in, the only option on the logon screen was to enter my PIN. Windows updates can support your Windows operating system in many ways. The last camera driver fixed the camera issues in Teams. However, in the past week Windows had several updates that i downloaded and installed including February 2022 Cumulative Update (#KB5010386) and January 2022 Cumulative Update Preview for NET Framework 3,5 & 4. Getting the latest driver Sep 19, 2024 · Windows Hello Fingerprint. Jan 30, 2022 · So i just bought a new HP Omen laptop and the only thing not working is the windows hello facial recognition, it seems to be an issue with windows 11 as the camera works fine, I talked to HP support and they informed me that it was not the device as its the same compatible device they use in all there laptops, so i was hoping someone here had Oct 20, 2021 · Unlocking your device using face recognition is a super-easy way of accessing your tablet, laptop, or PC. It upgraded to Windows 24H2 automatically yesterday and now Windows Hello is disabled and stuck in a loop. I use laptop Dell Latitude 5400 with winver 21H1. Until last week, when I upgraded to Windows 11, the camera worked properly. Clean Fingerprint Scanner Jan 12, 2022 · If they show Not Configured, this is probably why the Windows Hello fingerprint sign-in isn’t working. If you see "We couldn't find a camera Nov 30, 2021 · I recently got a Dell Inspiron with Windows 11 preloaded. You may be unable to enroll your face using the Windows Hello configuration settings. Whenever I try to use it, the system shows me "Something went wrong on our end. The issue occurs after rebooting or resuming from hibernation or power. Aug 17, 2022 · Windows Hello Pin Setup "Something Went Wrong" When I try to open my laptop I get a message that pops up and says something along the lines of "Something went wrong and your pin isn't working" and I've always had to use my phone authenticator app to log into my laptop. Sometimes it deos but rarely. Click on Windows Hello PIN and Windows Hello is a cutting-edge feature in Windows 11 that provides a more personal and secure way to access your device. This fixed the camera app but not Windows Hello. Devices such as Dell MS819 mouse come with a built-in fingerprint reader that's compatible with Windows Hello. Since then my windows hello sign in not working. I have tried every single combination of PIN I have ever had but it says it is incorrect. I'm pretty sure this is caused by a conflict with Windows Hello. The fix is actually very simple to get Windows Hello working again Feb 27, 2024 · hello says camera not compatible on my dell xps 15 7590. 1. I cannot even follow the above conversation. In settings, when I try to set up the face recognition it says "We couldn't find a camera compatible with Windows Hello Face", but the Jul 29, 2024 · Simply resetting the facial recognition and fingerprint options that constitute the security system of Windows Hello can fix things if it’s not working in Windows 11. Double-click Allow user to login using biometrics and select Enabled. This means that the customer cannot log in with their fingerprint. Oct 9, 2023 · still the same, Windows Hello not working after waking up. Aug 15, 2023 · I just bought a Nexigo HelloCam that is Windows Hello compatible. I've contacted Dell tech support and after a long phone call and using their community, the only solution being offered is a clean install of Sep 25, 2024 · Hello, all of a sudden my fingerpring recognition is not working over the last few weeks, when I go to accounts, sign in options it says that the option is currently unavailable and that we couldn't find a fingerprint scanner compatible with windows hello fingerprint. I recently got a Dell Latitude 7390 2 in 1 with Windows 11 preloaded. Click On Windows Start > Settings > Click Accounts > Select Login Options > Click PIN. The first 2 I had already tried, but the second one, the only compatible hardware was apparently the one I am currently using, which does not work. When i try to check at login option it has a notification that "we couldn't find a fingerprint scanner compatible with windows hello fingerprint". Nov 14, 2019 · I am experiencing a similar problem. Run Hardware & Devices troubleshooter. Since then Windows Hello facial recognition does not work' Anybody, have this same problem and a Note: If your computer is managed by your work or school your IT administrator may have turned on enhanced anti-spoofing for Windows Hello. I'm running an. Right-click on “Integrated Webcam” and click on “Disable device“. 674Experience Windows Feature Experience Pack 1000. Nov 11, 2021 · Method 2 : Install Windows Update. Jun 28, 2022 · I have exactly the same problem as Kiran KN. Can't roll back to Windows 10 after Windows 11 update without doing a clean install. There was guidance to use a PIN, which i do but being normally in tablet mode this isnt convienent. Reset your PIN: Go to Settings > Accounts > Sign-in options. Click the Delete button To completely remove the PIN, enter your Microsoft Account password, Once Similarly I have a Surface 4 and a Dell WB7022 Windows Hello compatible external camera and on the very latest Windows 11 updates etc. Click on Windows Start > Go to Settings > Update and Security > Check for Updates. Mar 10, 2022 · Ever since updating to Windows 11 my PIN has not been working to log into my computer. 1), follow these steps: Feb 17, 2022 · 1. " Current situation: 1. Delete all “. Press Windows key+E to open File Explorer window on your computer. Oct 31, 2024 · It looks like windows hello PIN got corrupted . I have not been able to access the webcam for a while and none of the recommended solutions have Feb 3, 2018 · Now my computer will not let me sign in using my face. Dec 1, 2023 · It seems like you're experiencing a complicated issue with Windows Hello on your Dell XPS 13 9370. To resolve this: 1. Sep 19, 2021 · I am using a XPS 7590 and after a motherboard replacement, neither of Windows Hello Face and Windows Hello Fingerprint works properly. Oct 27, 2021 · *Dell Latitude 7520Windows Hello doesn't work on my external monitor (Phillips Brilliance 346p). Navigate to below path and delete NGC folder . Now, write gpedit. Basically neither fingerprint nor Windows Hello can be set up. An issue in older versions of the Goodix fingerprint driver can mean that the Windows Hello Fingerprint setup says the setup is a success. Dec 27, 2021 · Problem occured in Windows 10 and 11 on this laptop. I have a Dell XPS 9230 laptop with integrated Intel AVStream camera. First the camera in Teams, and now Windows Hello. After downloading and installing the updates, restart the computer. Look for Windows Biometric Service, double click on it and click on Stop. Apr 17, 2024 · Windows Hello fingerprint reader not working on Windows 11; Fingerprint sensor not working after a Windows 11 update; Dell fingerprint sensor not working on Windows 11; Windows 11 Biometric devices missing; Windows 11 fingerprint not working Lenovo, Dell, HP, Asus; Windows 11 fingerprint not working after sleep; Windows 11 biometric not working Nov 24, 2021 · After doing a clean installation of Windows 11 via bootable USB in my Dell Inspiron 7535 2-1, the face recognition is not working. 22634. But since today Windows Hello will not work; the red lights just don't function. No worries, I'll do my best to help you. My main camera still works fine, but when I switch cameras to the IR one, the picture is grey and black and there's a red flashing light next to the Jul 19, 2024 · 5 Best Windows Hello USB Fingerprint Readers for Your PC A Windows Hello USB fingerprint reader can make the mundane task of logging in to your Windows PC an easy and convenient affair. Any solution (all my Drivers and Hardware are up to date) Nov 2, 2024 · Hello, I’m Virginia, a fellow user like yourself. I hope this helps you solve the problem with adding a new fingerprint on Windows 11. Under Windows Update, click Check for updates or Download now. In Device Manager window, expand “Cameras” to see the available camera devices. Despite its convenience, Windows Hello occasionally struggles post-update or when underlying dependencies (driver updates, BIOS changes) destabilize. I also installed the Dell data protection security tool for windows 10 (version: 1. It sounds like once the update completed, the system is working again. Moreover, Windows Hello only works 1 time of 10. " You can then restore your previous PIN or set up a new Nov 15, 2024 · Following recent windows updates my Dell laptop fingerprint sign in stopped working. "We couldn't find a camera compatible with Windows Hello Face. Today I uninstalled Nvidia Broadcast and still wouldn't work. The machine recognises the camera and it works in Teams etc. I've updated Windows 11 to have the latest patches. I have a Dell Latitude 9510. 6. Press the Win + X keys and choose Device Manager. look for NGC folder then right click on it and select properties . I wanted to use the facial recognition system or Windows Hello. Try to sign into Windows using the fingerprint Oct 2, 2024 · The main issue I think with PCI drivers is that this relates to an internal WiFi5 card that I am not using as I have an external WiFi 6 device. You may experience the following Window Hello Facial recognition problem If you own one of these Dell Qualcomm laptops. How To Fix Windows 11 Fingerprint Not Working. I am trying to get facial recognition to work. While there check for the latest Biometrics, Chipset, BIOS, Sound, Network, USB3, Bluetooth and all other drivers to compare with the version/date installled for that device in Device Manager reached by right clicking the Start Menu. Jul 11, 2023 · Step 2. In the Settings/Accounts/Sign-in options/ window under Facial recognition (Windows Hello) it says, "This option is currently unavailable". So I simply uninstalled the previous one from the Jan 29, 2024 · With a compatible IR camera, you can always fix temporary glitches stopping Windows Hello face recognition from working correctly. If you are unable to use Windows Hello features like facial and fing If nothing works, you must check whether some underlying hardware or software issue made the fingerprint not working on Windows 11. This issue usually occurs when a work or school account has been connected on the device which has some restriction due to work or school account policy and some times due to drivers issue. Oct 21, 2024 · Dell Qualcomm laptop users may experience that Window Hello Facial recognition fails to log in to windows 11 and prompts Something went wrong, please sign in with your pin. I removed a driver under "biometrics" in device manager as instructed on one of the answers. He told me the camera must be bad. Dec 9, 2024 · The Intel graphics and neural processing unit (NPU) driver and Dell Trusted Device (DTD) experience a compatibility issue with Windows 11 24H2 on a computer with an Intel 14th generation processor. It doesnt work since yesterday. I'm currently locked out of my work PC. Make a backup of the WinBioDatabase folder and store it in a favorable location on your computer. My camera stopped working a few days ago. Feb 5, 2025 · You may experience the following Window Hello Facial recognition problem If you own one of these Dell Qualcomm laptops. checked driver etc. But it was continuously showing it's not available. still the same outcome Mar 20, 2025 · Windows updates can support your Windows operating system in many ways. I spent 4 hours with a Windows specialist on line and he never got it to work. Apr 8, 2023 · Thanks John. " May 22, 2024 · I am not a Windows friendly person. and deleting the files inside (Note: This step requires administrative privileges and might have potential risks, so proceed with Dec 20, 2024 · I am setting up a new elitebook. Here are some common problems that causes facial recognition issues are: Camera Compatibility: Standard webcams don't support Windows Hello facial recognition. Nov 11, 2021 · I understand that you are unable to set a new PIN after updating from WIndows 11; Try the following; Go to Settings > Accounts > Sign In Options; Uncheck the option "For added security, only allow Windows Hello sign in for Microsoft accounts on this device (Recommended); Close the settings; Now go back to Input Options again; May 20, 2024 · I just purchased a new Dell laptop with windows 11. I looked for a solution online and based on an answer on this website added a file in the registry. Hi, I had a Logitech Brio 4K Stream that had a working Windows Hello authentication in Windows 10, but on a newer computer with Windows 11, this never worked. Except that I have a Logitech Brio that supports Windows Hello. This isn’t just a Windows 11 issue, by the way. I tried all possible solutions: firmware upgrade/downgrade/driver installs, remove Windows Hello, change drivers to standard Windows drivers, Jun 13, 2023 · Hello,I have a Dell Latitude 7320 that is currently operating on Windows 11 Enterprise Version 22H2. Dec 28, 2019 · Navigate to Policy > Administrative Templates > Windows Components > Windows Hello for Business Select Use Windows Hello for Business Select the disable option Click Apply Click OK . Aug 24, 2021 · Windows Hello camera working: IR LED Fast blinking. It may be a bug that MS has to address in future updates. 5. You can do this by going to. They are thinking my computer is not compatible with Windows Hello. A new entry in Device Manager | Biometric Devices will be created called Windows Hello Face Software Device Oct 7, 2024 · Page 1 of 2 - Windows Hello not working - posted in Windows 11: I have a Dell XPS-8960 desktop and an MSI GS76 Stealth laptop, both running Windows 11 Pro latest update. To fix the Windows 11 Hello Face not working issue, press the Windows key + X and select Device Manager. Inspiron 14 5000 2-in-1. Whats the trouble shooting? You may experience the following Window Hello Facial recognition problem If you own one of these Dell Qualcomm laptops. Reinstall the biometrics driver. The Settings in Account -> Sign In options show "This option is currently unavailable" under both Windows Hello and Fingerprint options. They both show: "We couldn't find a camera/fingerprint scanner compatible with Windows Hello Face/Fingerprint. This happened on my Latitude 7400 running Windows 10 and later Windows 11, and is now happening on my Precision 5570 running Windows 11 too. My fingerprint reader and camera did not appear Oct 3, 2024 · A lot of users won't have the FIDO2 key with them. Use Dell Community: Join the Dell Community Forums to get help from other users. Dec 9, 2024 · If you are having another issue with Windows Hello on a Dell laptop or desktop, then check out the articles in the third section. Mar 13, 2024 · and run the troubleshooter for Windows Hello or Biometric devices. I spent HOURS on line with the Windows tech who tried everything he could figure out and nothing worked. 10. Reset Windows Hello Biometrics: Sometimes, clearing the biometrics cache can help. You could try a few troubleshooting steps below and see if it helps. Mar 31, 2023 · To do this, go to Settings > Accounts > Sign-in options > Windows Hello Fingerprint > Advanced Options > Clear Fingerprint Data. Jul 23, 2021 · Is your Windows Hello face camera broken after the latest Windows 11 release? It's a known issue, and there's a simple fix. To download and install the latest Windows Updates in Windows 11, Windows 10, or Windows 8 (8. My fingerprint reader and camera did not appear. I finally got around to troubleshooting it today. C:\Windows\System32\WinBioDatabase. Updating the HelloFace driver and reinstalling the Windows Hello Face Recognition app are proven troubleshooting fixes. After which Windows Hello Face Recognition has stopped working - no RED LIGHTS FOR FACIAL RECOGNITION AND AFTER SOME TIME MESSAGE SAYS TRY ENTERING PIN. But to set it up, you need to install it foremost. Dec 1, 2024 · Windows 11 Download. Open the above link and select “Download Now” under “Create a Windows 11 Installation” and open this tool. Step 3. we could not find camera compatable with window hello face recognition. The option to add a finger is grey and won't let me click on it. It was working properly with Windows 10, but does not work after I upgraded to Windows 11. I have contacted Nexigo support and they had me try some things, but none fixed the problem. Dec 18, 2023 · Minimize Services window. What if none of the troubleshooting steps work? Additional Troubleshooting: Try some additional steps to resolve fingerprint reader issues. At this point, you can re-enroll your Windows Hello. Oct 11, 2024 · You can most probably run into face recognition issues on Windows 11 due to driver incompatibility. 8 for Windows 11 for x64 (#KB5009469). Back to top Oct 3, 2021 · Hello! My Windows Hello Fingerprint has been working fine for the past few years I've had my Windows device, but it suddenly stopped working over 2 weeks ago. https://out. I believe that this is a very common issue, as Windows will allow the users to work on the system, while installing and running updates in the background. Open File explorer and Navigate to C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\ 2. After installing Windows 11 facial recognition does not work. Does the device show under device In this video, we are going to learn how to fix Windows Hello not working on Windows 11. Type services. Right-click each Biometric setting, select Enabled and then click Apply > OK. Right-click on it, and then select “ Start” from the list that appears. The PIN code is not available due to a change to the security setting on the device. Please try again later. Follow the on-screen prompts to complete the uninstallation. 2 Update your drivers from the PC maker's Support Downloads webpage for your exact model. However, on the XPS 13 - Windows Hello is still trying to use the built-in camera. What camera is required for Windows Hello Face? Jun 1, 2020 · Device Manager window will be opened. but I cannot get it to use it as the Windows Hello camera, even if I disable the integrated camera. By utilizing biometric authentication methods such as a PIN, fingerprint, or facial recognition, Windows Hello enhances your security while simplifying the login process. I downloaded an updated fingerprint driver and windows still doesn't recognise that I have fingerprint scanner. With Windows Hello Face, Microsoft has refined this type of authentication and has enhanced its security. Nov 12, 2019 · Windows Hello says there is no Windows Hello compatible camera available. Please let me know if you can help! Thanks, Shaheer Oct 7, 2024 · I have a Dell XPS-8960 desktop and an MSI GS76 Stealth laptop, both running Windows 11 Pro latest update. Also web-sign-in does not work, since the pop-up windows did not appear. Check to see if you get the same error, when you still get the error, the webcam software should also be uninstalled and reinstalled. I had never tried to set the fingerprint reader up until today but it won't let me, it looks to not be working with Windows Hello features. I have reset the Hello access, new recognition pics and fingerprint but still doesnt work. Use the following criteria to determine if this issue affects you: You have a Latitude laptop from the xx50 series that uses the Meteor Lake Central Processing Unit (CPU) Aug 27, 2024 · Does Windows Hello work with Windows 11? Windows Hello is one of the sign-in options on Windows 11. I've seen posts about this issue in Windows 10, but the fixes aren't working for me. Download Windows 11. May I ask which Windows 10/11 build are you running - 22H2 (Win 10/Win 11) or 23H2 (Win 11)? I understand you’re having problems with fingerprint reader, Don’t worry as I’ll do my best to assist you today. Something may have caused it to be turned off or otherwise fail. I can see here that you're unable to use your Windows Hello. However, with Microsoft’s release of its latest Windows 11 OS, many users have reported that the Windows Hello fingerprint recognition is not working on their PCs and/ or laptops. It works well, provided you have set it up correctly. msc in it and click on to open Local Group Policy Editor. Hahn - MSFT | Microsoft Community Support May 26, 2020 · You can try resetting the Windows Hello Biometric Database and check if that helps. It says below the camera that "something went wrong". Seems like they are locked out in this case. The MSI is starting Jun 28, 2022 · Hi all, Follow these steps to ensure the Windows Hello operation: (infrared camera). I'm Greg, an installation specialist and 9 year Windows MVP, here to help you. D Jun 19, 2023 · However, it seems that Windows Hello can still recognize the user's face. I always update Windows to the latest updates. Once you have run the program, follow the instructions and select Windows 11 (Windows 11 for Professional or Home Edition systems) and then select the iso file and the image will begin to Now, Right-click and Uninstall Surface Camera Windows Hello Reboot your PC. Fixes For Windows Hello Fingerprint Not Working In Windows 10. Please fix it It may not be listed under the name you are looking for, and may be in a software bundle. If there is anything not clear, please do not hesitate to let me know. The following Microsoft article takes you through how to setup Windows Hello on a laptop running Windows 11: Configure Windows Hello Oct 6, 2024 · Select Windows biometric services from the left column. Here are a few steps you could try: Windows Hello Setup: Try to set up Windows Hello in a freshly rebooted state, without any other applications running. The camera seems to not be even working. 493. I tried to troubleshoot, and I reset camera settings, but there is no option to set it up to begin with. If the Windows 11 fingerprint not working issue persists even after some initial checks, it is time to move on to some real troubleshooting. Here is a rundown of some of the most probable troubleshooting methods for resolving the fingerprint not working in the Windows 11 issue. Jan 31, 2025 · Hello, Thank you for reaching out to the Microsoft Community and I'll be glad to assist you today. 1000. 3 Ways to Hello! I have Dell XPS 13 9300 model with fingerprint. Steps to replicate on my PC - WIN 11: Situation 1 - Trying to change PIN: Settings - Accounts - Pin(Windows Hello) Feb 24, 2025 · Sign-in options and settings are not working: Deleting the contents of the NGC folder: Open up your File Explorer and enter this URL C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft Apr 1, 2024 · WIndows 11 Dell laptop I tried everything I found online, I checked the privacy settings of the camera, I updated everything to up to date, I uninstalled and installed the camera on the device manager, I checked for hardware changes, I ran the troubleshoot, I reset the laptop, I run the advanced analysis nothing worked. Fingerprint sensor is not responsive Jun 2, 2023 · Hello! I have problem with DELL Control Vault w/ Fingerprint Touch Sensor. If you are having trouble with Windows Hello facial recognition not accessing the IR camera, here are some steps you can try to resolve the issue: Sep 16, 2023 · Hey, I just bought a new laptop. May 6, 2024 · The image that you sent indicates that Windows Hello is not set up. Jan 28, 2022 · I thought it could be somehow related to having installed Nvidia Broadcast. Microsoft Update Catalog | Link; How to fix Goodix Fingerprint Driver not working on Windows 11. Reinstall the camera driver . Windows updates can solve specific problems, provide protection from malicious attacks, or even add new features to the operating system. any solutions? I already installed the latest drivers from the Dell website. I've tried the following: Dec 11, 2019 · If your computer’s fingerprint sign-in with Windows Hello isn’t working, maybe after an update or other changes on your computer, try some of the workarounds in this guide to help you restore the function. In Search on the taskbar, type device manager , then select it from the search results. But […] Dec 16, 2018 · Hello, I have a Dell XPS 15 9575 2-in-1. 3. Mar 13, 2025 · The Windows Hello application is not working on this Latitude laptop . The ESS in these versions of Windows only supports a USB connected Infrared (IR) camera. The pin works but not facial or fingerprint recognition. The camera actually works properly. I am also unable to reset/setup windows hello now as when I go to add my face a blank white space shows up where the camera imagae is supposed to which means the camera is not being activated Aug 16, 2024 · I have the same issue with Windows 11 update on 4 Dec 2024 except that now I can't log in with either fingerprint, pin or with my passcode. Walk Away Lock and Wake on Approach does not work. First, sign in using your password, then go to Start > Settings > Accounts > Sign-in options > Windows Hello PIN, and select "I forgot my PIN. Method 4: Modify Windows Hello Group Policy Settings. These versions of the Windows operating system do not support (Enhanced Sign-In Security) ESS on a MIPI Camera. In their infinite wisdom HP decided not to support Windows 11 on this device, so there are no further driver updates. Anyone owning a computer running the Windows 10 or Windows 11 22H1 operating system (or older) may find that Windows Hello facial recognition is not working. 2. I also can't add any other Windows Hello logins. Mar 2, 2024 · This should help your Goodix Fingerprint work as expected on Windows 11. Build: 22000. Reconfigure Windows Hello. Please sign in with PIN. After the most recent Windows 10 1809 feature update, the Windows Hello facial recognition biometric feature stopped working. reflectormedia. There used to be a continuous white light and two flashing red lights, but as of late the two flashing red lights do not show up. all drivers for monitor and laptops installed and updated, windows updated, optional drivers updated. 4. Aug 4, 2024 · Hi all, Windows Hello Facial Recognition stopped working on my laptop about 2 weeks ago. Your Sincerely. Then the Hello access stopped working. Aug 21, 2024 · Windows 10 and Windows 11 operating system versions 22H1 and older may have MIPI camera detection problems . This sets an even higher standard for recognition and may especially cause problems in darkened rooms. However, after setup is complete the fingerprint option will not show up on the login screen. I already checked the device manager and it tells me the device is working properly. The following Microsoft article takes you through how to setup Windows Hello on a laptop running Windows 11: Configure Windows Hello Jan 29, 2024 · I'm Christine, a Windows user like you. Now, navigate to this location-C:\Windows\System32\WinBioDatabase. After your computer restarts, check if Windows Hello is working. Same as step 1. Here are steps for fixing Windows Hello: 1) Turn off Fast Startup: Go to Settings > System > Power & Sleep > Additional Power Settings > Choose what Power buttons do > Change settings that are unavailable > uncheck Fast Startup. Very strange for me, because a collegue next to me has almost the same Dell system and on his dell Windows Hello does work. dell says camera ok is w11 issue. bnrtte kaxzt xthabu wbisj cejcd vqida yytzfz boej fvkgg xiu kqoml slra kpdn omcg gvsd